FAQ

How can I place my order?

To make things easy for you we have many options available to you to place your order: Online (new furniture only) on our secure website Over the phone where you can talk to our friendly sales team In our showroom where you can try out a lot of the furniture first

How can I pay for my items?

You can pay for your items via credit or debit cards, BACS and cash (in store only). We also offer finance (subject to status) so you can spread your costs. Call us on 01455 553558 for more details.

How can I purchase preloved furniture?

All our available used furniture is on display across one floor of our showroom where you can visit and see what you are buying, alternatively call our sales team on 01455 553558 who can give you a full description of the condition of our preloved products before you make your order over the phone.

Do the costs on your website include VAT?

All prices of our products on the website and in our showroom are excluding VAT.

If my salon/shop is not ready yet, can I still place my order today and you keep hold of the items until I am ready?

We can keep your goods here for you whilst you are getting your shop ready for opening or refurbishing at an agreed date, however after this date a storage charge may be applicable.

What is the warranty on your products?

A warranty on new furniture is for 12 months and on our preloved furniture a warranty is for 3 months; this applies once you have delivery, please see our T&C’s for more details

Is there a cancellation charge if I wish to cancel my order?

A cancellation charge of 25% will be applied to all orders cancelled apart from all special orders which are made to your requirements, these orders cannot be cancelled.

What is your returns policy?

Please read our T&C in regards to returning products.

Can I reserve items without a deposit?

On preloved furniture, you can reserve stock for 24 hours only.

Can I order spare parts?

Yes, please click here to see all of the spare parts we can source. If you are uncertain on what part it is you need for your item then please call 01455 553558 and ask to speak to a member of Spare Parts and they will advise you on which one to order.

Can you send out samples of colours and laminates?

We can do on most of our products, just give our Sales team a call on 01455 553558 and discuss your requirements and they will be able to pop some samples in the post for you.

Do you offer a delivery service? If so, how much does this cost ?

A delivery service is available at an extra cost and this will depend on your location and size of your order. Please note that our delivery charge is based on one member of staff to deliver items purchased, to a ground floor location only.

Does the delivery cost include VAT?

No, VAT needs to be added to all delivery quotes.

Do you deliver across the United Kingdom?

Yes we deliver nationwide and also further afield, call 01455 553558 for more information

If my item is in stock, what is the usual delivery time?

We endeavour to get your goods out to you as quickly as possible, so if they are in stock this is usually 7-10 working days, however if you want your goods quicker we can arrange an quicker service at an additional cost. Alternatively we can delay your delivery if you are not quite ready to receive your goods.

Do you offer weekend delivery?

We can arrange for a courier to deliver to you on weekends at an additional cost. Please discuss your requirements with the sales team on 01455 553558 who will give you a quotation.

Do you deliver overseas?

Yes, we can arrange for a courier to deliver your items.

Can you deliver to our own courier company?

Yes we can.

Do you deliver to a first floor property?

Our policy is that we deliver to ground floor only due to insurance purposes, however in some instances a disclaimer can be signed if the driver has help from the customer and he considers it safe to do so.

When can i arrange my delivery?

Either at point of sale, we would advise you to speak with the Sales person if there is a specific date, or our Deliveries team will be in contact with you shortly after you have placed the order to get you booked in on the van or arrange for our external courier to deliver to you (this is all dependent on whether your items are in stock).

Are you able to give us notice before you are due to arrive with our delivery?

Of course, at point of arranging delivery, do advise how long in advance you would like a phone call before they arrive. So anything from an hour before, to 10 minutes before they are due to arrive.

Can we come and collect the furniture?

You are welcome to collect the furniture you have ordered using your own vehicle, we do advise that you ensure all goods are secure for your journey.

Can I pay a deposit to reserve them and pay later?

Yes a deposit of 50% is required at time of placing your order to secure your goods and once goods are in stock the outstanding balance is required.

I have some second hand furniture I would like to sell, how do i go about this?

We would ask you to take some photos of your furniture and email them across to Cassie – cassie@salonequipmentcentre.co.uk along with a description of their condition and Cassie will be in touch.

Do you offer a salon planning service?

Yes we do, we offer various options whether your refurbishing or opening a new salon, we are here to help, call our sales team on 01455 553558 for more information.

how long does the salon planning process take?

The process can vary in time depending on the complexity of the plan but we aim to get your plans out to you 7-10 working days after you have had a visit from our salon planning designer.

Can we go through finance?

Yes, we have a partnership with a finance company that we can contact on your behalf. Please note that finance is available subject to status. In order to secure your order a 20% deposit is required which will be refunded once the all goods have been delivered and we have been paid by the finance company.

How long does the finance process take?

This will all depend on what credit checks need to be carried out , it can be done in a day but it can also take a few days, call 01455 553558 for more information.

Do I have to book an appointment with you to come and visit your showroom?

No, you are welcome to stop by when we are open and a member of our sales team will be on hand to assist you. Please note we are open Monday to Friday 9am – 5pm and Sundays 9.30 – 1pm

Are the items on the website on display in the showroom?

All of the Premier branded products are available to view, we have a range of Takara Belmont, REM and other suppliers products also on display. If there is something specific you wish to see, please call our Sales Team on 01455 553558.