FAQ

Do I have to book an appointment with you to come and visit your showroom?

Yes, we do ask that you make an appointment to come and visit our showroom. We often have same day appointments available, and you can book an appointment via online web chat or by calling us on 01455553558. Please note that there are no children allowed, and we ask that you keep your party size to 2 people per appointment. In line with government guidelines, we ask that you bring and wear a mask during your visit, and we will provide you with a fresh pair of gloves to wear. Hand sanitiser will be available on your arrival. We are open Monday to Friday 9am – 5pm and Sundays 9.30 – 1pm.

How can I place my order?

To make things easy for you we have many options available to you to place your order: Online via our secure website, over the phone and in our showroom.

How can I take care of my furniture?

We recommend that all of our furniture is wiped down in between client appointments with warm water and a cloth. For tougher dirt, we recommend our SEC Cleaner spray.

How can I pay for my items?

We accept credit and debit cards, BACS and cash (in store only). We also offer finance (subject to status) so you can spread your costs. Call us on 01455 553558 for more details.

Do the costs on your website include VAT?

All prices of our products on the website for new items show the prices excluding VAT (prices including VAT are shown at the side in brackets). All of our preloved/used items do not have VAT.

Can you hold stock if I am not ready for delivery?

We can keep your goods here for you whilst you are getting your shop ready for opening or refurbishing at an agreed date, however after this date a storage charge may be applicable.

What is the warranty on your products?

Standard warranty on new Premier furniture is 12 months; this applies once you have delivery but you may extend this for an extra 12 months on the salon and barber chairs for an extra cost. Used/preloved items do not have warranty and are sold as seen. Please see our T&C’s for more details.

Is there a cancellation charge if I wish to cancel my order?

In exceptional circumstances, cancellation of an order may be considered by Management at their discretion. In this case, a cancellation charge of 25% of the order placed will apply.

What is your returns policy?

Please read our T&C in regards to returning products.

Can I order spare parts?

Yes, please choose this section from the menu. If you are uncertain on what part it is you need for your item then please call 01455 553558 and we will be happy to help.

Can you send out samples of colours and laminates?

We can do on most of our products, just give our Sales team a call on 01455 553558 and discuss your requirements and they will be able to pop some samples in the post for you.

Do you offer a delivery/collection service?

A delivery service is available at an extra cost and this will depend on your location and size of your order. Please note that our delivery charge is based on one member of staff to deliver items purchased, to a ground floor location only. We deliver throughout the UK, Monday-Friday (Saturday delivery may be available at an extra cost subject to availability.) If an item is in stock we aim to deliver within 7-10 working days. If you need an item urgently please do call the sales team on 01455 553558. Please note : All delivery charges quoted online are for UK mainland only (excludes some Scottish areas, Ireland, Northern Ireland and other islands) - please call us for the most accurate delivery charge.

Do you deliver overseas?

Yes, we can arrange for a courier to deliver your items. Please call the sales team for a quote on 01455 553558.

How do I assemble my new salon styling chair

Your new salon chairs will arrive in 2 parts (the chair stem and base and the main chair seat). Please see our YouTube channel for a video on 'How to assemble a salon styling chair by Salon Equipment Centre' or alternatively, follow the link below: https://www.youtube.com/watch?v=8ACDADgIFoU

How do I wall mount my Styling Unit

All of our styling units come complete with the mounts, screws, fixtures and fittings to wall mount. For more information how to wall mount your units search for our video on YouTube: 'How to wall mount a salon styling unit by Salon Equipment Centre' or alternatively, follow the link below: https://www.youtube.com/watch?v=HpIrdzJVdf4&t=10s Please note we do not offer electrical installation support and we would strongly recommend seeking an electricians advice if you are considering hard-wiring your styling units to your mains electrics.

How do I replace the tube light bulbs on my styling unit

For some of our salon styling units, replacement light bulbs are available. Once you have purchased the replacement light bulbs, please follow our YouTube channel for support on how to change yours 'How to replace light tube on salon styling unit by Salon Equipment Centre' or alternatively, follow the link: https://www.youtube.com/watch?v=i9Gv_CSCYGU. Please note, we cannot offer any professional electrical advice. For more information, please seek an electricians advice.

Can I pay a deposit to reserve items and pay later?

No. All orders have to be paid for in full to secure stock and before we can arrange to dispatch items. For more information regarding finance and payment options available, please call our sales team on 01455 553 558.

I have some second hand furniture I would like to sell, how do i go about this?

Please take some current photos of your furniture and email them across to our buying team - buying@salonequipmentcentre.co.uk along with a description of their condition and we will be in touch. Alternatively, give us a call in the first instance to discuss this on 01455 553558.

Do you offer a salon planning service?

Yes we do, whether your refurbishing or opening a new salon. The process can vary in time depending on the complexity of the plan. Please call us on 01455 553558 for more information.

Do you offer finance?

Yes, we have a partnership with a finance company that we can contact on your behalf. Please note that finance is available subject to status. In order to secure your order a 25% deposit is required which will be refunded a few weeks after all goods have been delivered and we have been paid by the finance company. The minimum order value for finance is £1000.

Are the items on the website on display in the showroom?

Almost all of our SEC products are available to view. We also have a range of Takara Belmont, REM and Ayala products on display. If there is something specific you wish to see, please call our Sales Team on 01455 553558.